|Bronze Support||Silver Support||Gold Support|
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BCZ offers enterprise-grade support for services and solutions deployed or managed by us. Benefits include (but not limited to):
BCZ Support contract entitles your business with access to professional support for services and solutions provided by us. Our straightforward, no gimmick approach to support will benefit your business in the long run.
We are here to build a reputable I.T. support company you can trust. All charges made will be sent as quotation to you and will only be billed upon confirmation of support service ordering.
|Monthly Price||From $500||From $1,500||From $3,000|
|Minimum Support Time||2 hours/week||8 hours/week||36 hours/week|
|Number of Support Incidents||5||20||Unlimited|
|Response Time SLA||180 Minutes||90 Minutes||45 Minutes|
|Named Support Contact Persons||1||2||3|
|Email, Web, & Chat Support|
|Fixes For Verified Bugs|
|Hot Bug Fixes|