Introduction
BCZ Central ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise infrastructure services.
We are compliant with GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), and SOC 2 standards.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company name and billing information
- Phone number (optional)
- Payment information (processed securely through third-party payment processors)
Service Usage Data
When you use our services, we automatically collect:
- API request logs and timestamps
- IP addresses and geographic locations
- Browser type and operating system
- Performance metrics and error logs
- Bandwidth usage and traffic patterns
Technical Data
For service optimization and security, we collect:
- Server response times and latency metrics
- Cache hit/miss ratios
- Security event logs
- Configuration settings
How We Use Your Information
We use the collected information for:
- Service Delivery: Providing and maintaining our proxy, CDN, cloud, and search engine services
- Billing: Processing payments and generating invoices
- Security: Detecting and preventing fraud, abuse, and security threats
- Support: Responding to your requests and providing technical assistance
- Improvement: Analyzing usage patterns to enhance service performance
- Compliance: Meeting legal and regulatory obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who assist in service delivery (payment processors, cloud infrastructure providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement industry-standard security measures:
- Encryption at rest and in transit (TLS 1.3, AES-256)
- Regular security audits and penetration testing
- Access controls and multi-factor authentication
- DDoS protection and intrusion detection systems
- SOC 2 Type II certification
Data Retention
We retain your data for:
- Account data: Duration of active account plus 90 days
- Service logs: 90 days for operational logs, 1 year for security logs
- Billing records: 7 years to comply with tax regulations
Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain data processing activities
- Restriction: Request limitation of data processing
To exercise these rights, contact us at [email protected]
International Data Transfers
Your data may be processed in multiple countries where we operate data centers. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with subprocessors
- Compliance with EU-US Data Privacy Framework
Cookies and Tracking
We use cookies for:
- Authentication and session management
- Analytics and performance monitoring
- Security and fraud prevention
You can control cookies through your browser settings, but some features may not function properly without them.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or service notifications. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or concerns:
- Email: [email protected]
- Phone: +1-555-123-4567
- Company: BizTransit Sdn Bhd (891234-X)
- Address: Level 28, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, 59200, Malaysia